Frequently Asked Questions : Account Issues


My password has been locked after multiple login attempts to my myOleMiss account. How do I unlock it?

As a security measure, your account will be locked after multiple incorrect login attempts have been made using your WebID. If your account has been locked, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

My password has expired. What can I do?

To reset your password, click WebID Help/Reset Password on the myOleMiss logon page. Then, click the "I know my password, or it has expired, and I need to reset it" link. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I have a parent WebID and need to reset the password. What can I do?

To reset your password, click WebID Help/Reset Password on the myOleMiss logon page. Then, click the "I have forgotten my password and can't login" link. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I forgot my password. What can I do?

To reset your password, click WebID Help/Reset Password on the myOleMiss logon page. Then, click the "I have forgotten my password and can't login" link. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I am graduating soon. How long will my UM Gmail account be active once I graduate?

The rules for deactivating accounts will remain the same. Students leaving the University will have at least 30 days to use their UM Gmail accounts.

I deleted an important document in Google Docs. Can I restore it?

If you simply delete the document by placing it in the trash, you can follow these instructions to attempt to retrieve your document. Permanently deleted documents, emails, notes or other information cannot be restored by Google or UM. UM does not backup Google Apps.

I already have a personal Gmail account. Can I use my current account?

For everyone, we recommend that you retain your personal Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students and the UM Mail (Exchange) account for faculty and staff.

What information can you provide about accessibility features in Google Apps?

Google provides information on accessibility features for blind and low vision users as well as deaf and hard of hearing users. You may also provide feedback on Google accessibility features by completing the Google Feedback survey.

Below are some accessibility improvement tips within UM Gmail:

-When using a web browser, switch to the basic HTML view.
-For email and calendar, consider using a desktop mail client such as Microsoft Outlook.
-Follow the setup instructions at this Google Support FAQ.
-You may sync Google documents to your computer using Google Drive.

I need to set up a YouTube channel within my UM Gmail account. I tried, but I can't get it to work. Can you assist?

Yes, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

How do I back up my Google Docs to my local computer?

  1. Navigate to docs.
  2. Check the box next the title for all items or check the items you wish to back up.
  3. In the documents list, right-click on the name of the first document. A link to an Actions menu will appear.
  4. Select Download from the menu. A dialog box will appear.
  5. Choose which file format to download for each document type. When complete, click the Download button. This will cause your browser to download a zip file containing each of your documents in the formats you selected. It may take several minutes for the download to begin and you can request an email to be sent when the zip file is ready for download.
  6. Back up the zip file somewhere safe.

What is my UM Gmail password? How often do I have to change it?

Your UM Gmail password is the same as your WebID password. It will expire every 90 days.

What about security and my UM Gmail?

You may read Google's Security and Privacy Statement for details. Further, The Chronicle of Higher Education released an article to address concerns over the impact of Google's new consumer privacy policy and Google Apps for Education. All UM employees should use their UM Mail (Exchange) account or registered, on-campus departmental email servers for official UM correspondence.

For further information, please read the following guideline documents:

IT Appropriate Use Policy
Information Confidentiality/Security Policy
Privacy in the Electronic Environment
Google Apps for Education and Export Control
TECHNews: Cloud Storage and Sensitive Data

How much storage space do I have in UM Gmail?

All accounts have 25 GB for email storage and 5 GB for Google document storage. Files in the Trash are included in the calculation of available disk space.

Specific to Google Documents, there is a 1 gigabyte limit on the storage of files that are not in the Google docs format. Examples would be PDF or JPEG files. Fortunately, files can be converted to Google file formats during the upload and save steps.

If I have questions or problems with my UM Gmail account, who should I contact?

Contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems with your account.

How do employees sign up for UM Gmail accounts?

-Log into my.olemiss.edu and follow the menu path: Employee => Tools & Resources =>
Gmail Sign Up.
-Notify your friends of your UM Gmail address: WebID@go.olemiss.edu.
-Get started with UM Gmail from your Web browser or mobile device.
-Take advantage of 25 GB of personal storage.
-Learn about Google Apps.

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