Helpdesk News

10/09/2009 - E-mail Phishing Scam

A second e-mail phishing scam targeting Ole Miss WebID users has been uncovered this week. This message, which also references our upcoming Biller Direct upgrade, seeks to trick users into divulging their WebID, password, date of birth, and student/employee number. THIS IS A SCAM. Our systems do not require additional validation of accounts even during upgrades. Simply logging into the system itself is enough to validate your account.

The IT Helpdesk has already gotten calls from people who have been affected by this scam. If you have unwittingly fallen victim to this, your best action is to immediately change your WebID password. (From the UM home page, click "Quick Links," then "Technology," then "Change / Reset WebID Password.") As always, please use caution with your WebID account information.

07/10/2009 - Free Student Antivirus

Free student anti-virus is now being offered to all students attending the University of Mississippi. To install log into my.olemiss.edu and select Free Student Anti-vrus from the index dropdown menu.

05/14/2009 - Looking for a New Computer?

Check out the Helpdesk Store for the latest Apple laptops, software, and accessories at educational discounted prices. The Helpdesk Store, located in 102 Weir Hall, is open 9am - 4pm Monday - Friday. You can also visit the Helpdesk Store on the web at http://hdstore.olemiss.edu or call 662.915.1333 to speak with a representative!

05/14/2009 - New and Prospective Student Computing Recommendations

For the latest recommended computer specs, check out the NEW Online @ Ole Miss (PDF 1.1MB) publication!

08/19/2008 - Microsoft - The Ultimate Steal

The Ultimate Steal allows students to purchase Microsoft Office Ultimate 2007 for just $59.95 - 91% off retail price. You are eligible to make this purchase if:

• You have a valid e-mail address at an educational institution ending with the domain suffix .EDU (ie, student@olemiss.edu)
• You must be a student at a U.S. educational institution and must be actively enrolled in at least 0.5 course credit and be able to provide proof of enrollment upon request.

Microsoft Office Ultimate 2007 includes the following applications:

• Access 2007
• Accounting Express 2008
• Excel 2007
• Groove 2007
• InfoPath 2007
• OneNote 2007
• Outlook 2007
• PowerPoint 2007
• Publisher 2007
• Word 2007

07/18/2008 - Ole Miss E-mail on the iPhone

We now have instructions online to check your Ole Miss e-mail on the iPhone. Screenshots are included to aid in the set-up. You can find the instructions here (792 KB) or you can visit www.olemiss.edu/email and click on iPhone. If you have any questions please contact the IT Helpdesk at helpdesk@olemiss.edu or 662-915-5222

04/02/2008 - Delays in E-mail Delivery

The university's e-mail system is experiencing some delays in delivery due to increased activity on the anti-virus/anti-spam servers. The Office of Information Technology is working to address this issue and restore service to normal levels.

Thank you for your patience.

02/25/2008 - IT Alert - Phishing Scam

There have been numerous reports of the campus community receiving a Phishing e-mail using the upgrade of a website as a pretext. Due to this scam and other Phishing attacks everyone should beware of messages that ask you for personal account information via e-mail, telephone number, or by visiting sites to divulge personal information. As a general rule you should never respond to any e-mail and give out your personal information. If you have any questions please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

12/14/2007 - Eudora SSL Certificate Update

For instructions for updating the SSL certificate in Eudora view this PDF document. Eudora SSL (80KB)

07/09/2007 - Windows Vista and Office 2007 Training

The use of Windows Vista and Office 2007 is becoming more prevalent on campus. Due to the many changes these updates bring, we have put together information pages on Windows Vista and Office 2007. IT is also offering several training sessions for Windows Vista and the most common Office 2007 programs.

• Windows Vista Information Page
• Office 2007 Information Page
• Windows Vista and Office 2007 Training Sessions

06/01/2007 - Microsoft Office Compatibility Pack

Microsoft Office 2007 introduces new file format defaults (.docx, .pptx, .xlsx). In order to open these files in older versions of Microsoft Office, you must download the free Microsoft Office Compatibility Pack. With the new version of Microsoft Office, you can also save to PDF by downloading the Save as PDF Plug-In.

• Windows File Format Converter
• Windows Save as PDF Plug-In
• Mac OSX File Format Converter

05/04/2007 - Outlook 2007 Mail Setup Instructions

We now have the instructions for setting up Outlook 2007 (along with other clients) for use with your Ole Miss e-mail account at http://www.olemiss.edu/email/.

04/24/2007 - Symantec AntiVirus for Windows VIsta

We now have the latest version of Symantec AntiVirus available for Windows Vista, Windows XP, and Windows 2000. Please see our Virus Removal Page for the link to download Symantec and other useful anti virus/spyware programs.

2/20/2007 - HOWTO: Retrieve Your Employee Payroll Stub Online

Beginning in March, employees of the University of Mississippi will no longer receive paper copies of their payroll stubs. These payroll stubs will be available online only. For instructions on how to retrieve your payroll stub, please follow the steps in our HOWTO: Retrieve Your Employee Payroll Stub Online form (PDF 634KB).