Last updated 01:32 PM, April 03, 2020
This is a difficult and uncertain time for all of us. But keep this in mind: We are one community. We are in this together. We want to help you succeed!
Listed here are some of the support services available to keep us connected, help maintain community and well-being, and continue to learn and grow with current social distancing measures. Each of these services are making special efforts to provide the assistance you need while ensuring your health and safety.
It's likely that the biggest difficulties faced by students adapting to online classes will be technical ones. The IT Helpdesk is staffed during regular hours (7:30 - 5:00, Monday - Friday) so that they may answer your questions and assist you with any technical problems. Because of the anticipated increase in call volume, it may be to your advantage to email email@example.com rather than phone in order to avoid busy signals.
Go! List of Applications
IT maintains a list of links to the most commonly used applications and services on the Go! Applications website.
Wi-fi Hotspots Around Mississippi
Many organizations are making their wireless networks accessible for online learning at this time. Our colleagues at the Mississippi University for Women have assembled this map of available networks in Mississippi. If you choose to use a public wireless network, on this map or otherwise, please stay aware of your surroundings and maintain adequate separation from other people at all times, for instance by connecting from inside a locked car.
Cellular and Wi-fi Data by Company
By participating in the "Keep Americans Connected" Pledge, the following local services have agreed not to disconnect anyone for the next 60 days.
AT&T is proud to support our customers by pledging that, for the next 60 days (as of March 13, 2020), we will keep our public Wi-Fi hotspots open for any American who needs them.
T-Mobile and Metro by T-Mobile customers on our current plans with limited data with data will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.
Xfinity / Comcast
Xfinity is offering their Internet Essentials package for free for 60 days during the coronavirus outbreak.
Xfinity Wi-Fi hotspots across the country will be available to anyone who needs them for free. For a map of Xfinity Wi-Fi hotspots is available online. Once at a hotspot, consumers should select the "xfinitywifi" network name in the list of available hotspots and then launch a browser.
Health and Interpersonal Support
The Student Health Center is open for regular hours, but they are not seeing walk-in clients. Call 662-915-7274 to make an appointment.
The Counseling Center continues to treat students within our scope of practice to provide mental health services. Please visit the Counseling Center website and the UCC’s social media sites (Facebook, Instagram, Twitter) for updated information mental health services.
To promote social distancing and the health and safety of our community, the Ole Miss Food Bank will move to Grab-N-Go bags exclusively, starting Wednesday, March 18th. These bags will be available anytime outside the food bank entrance. They will be restocked M-F as our stock allows. Due to current high demand, we may have a limited variety of items, but will restock as able.
UMatter - Support for Every Student
UMatter finds resources and information on caring for yourself and your peers. You may review the UMatter Resource List online. If you or someone you know is suffering distress, contact us for help at firstname.lastname@example.org.
Center for Inclusion and Cross Cultural Engagement (CICCE)
The Center for Inclusion and Cross Cultural Engagement staff is working diligently to adapt our services to the dynamic needs of students. The CICCE has also made extensive changes to our calendar in our efforts to prioritize the health and safety of our students, staff, faculty, and community partners. Please feel free to contact us anytime at email@example.com, and follow us on Twitter @UMInclusion and Facebook @UMInclusion for the latest updates.
Just Needing a Break?
During these stressful days, be sure to take some time to relax. If weather permits, take a walk outdoors and get some fresh air. If you want some interesting and educational diversions online, try the list of virtual engagement and activities compiled by Student Union leadership.
Academic Support Programs
Academic Success Workshops will be available online. Their upcoming video entitled "Success in an Online Course" should be available March 23.
All student advising will continue using alternate forms of communication. School advisors will be available for students not served by CSSFYE or Academic Support Programs. The following are school specific instructions:
- College of Liberal Arts: Our Student Services office is your resource center for all questions regarding advising in the College of Liberal Arts. Please reach out to us at firstname.lastname@example.org.
- Multi-Disciplinary Studies and University Studies: The Office of General Studies is your resource center for all questions regarding advising. Please reach out to us at email@example.com.
- School of Accountancy: Contact Hillary Goulding at firstname.lastname@example.org to schedule a virtual advising meeting.
- School of Applied Sciences: Our Coordinators of Student Recruitment, Advising and Retention will be available for appointments via Zoom, FaceTime, phone and email. Applied Sciences Student advisors may be contacted directly.
- School of Business advising: Advising information and pre-advising forms are available online.
- School of Journalism and New Media: Students can find out who their advisor is by logging into MyOleMiss or sending an email to email@example.com. Please look over your IMC degree sheet (PDF) or Journalism degree sheet (PDF) to prepare for your advising meeting.
- School of Pharmacy: Contact Chelsea Bennett at firstname.lastname@example.org to schedule a virtual advising meeting.
Center for Student Success and First-Year Experience (CSSFYE)
All FRESHMAN STUDIES (undeclared) students (up to 45 hours) and all first-year FRESHMEN within the following: Schools of Business Administration, Applied Sciences, Accountancy, Engineering, and the following majors within the College of Liberal Arts: Biology, Chemistry, Biochemistry, Forensic Chemistry, Economics, English, Math, Modern Languages, Political Science, Psychology, Public Policy Leadership, Sociology, Anthropology, and Southern Studies
FASTrack Learning Community
Our FASTrack team of staff and faculty are energetically working to engage our students in a remote learning community. Our priority is helping you navigate the many challenges you may encounter as the University transitions into virtual community & classroom spaces. Please check your go.olemiss.edu email daily, and visit our website for FASTrack announcements and updates.
FASTrack Students needing Academic Advising support may access the Academic Advising calendar. Please indicate if you want to do virtual or email advising under “Special Instructions” when booking your appointment.
FASTrack Students needing Academic Mentor support can reach out to their professional staff Mentor via email. See FASTrack email addresses for a complete list
General questions can also be directed to our FASTrack office email, email@example.com.
While the FedEx Student-Athlete Success Center building will be restricted to visitors temporarily as communicated with appropriate signage, the FedEx SASC Staff will telecommute during this time and are available via phone/text/email; staff facilitate advising sessions, conduct and monitor academic support and virtual tutoring sessions through Zoom, Facetime, GoBoard and other appropriate programs and also provide career counseling and other appropriate student-athlete development need based programs. Staff has also ensured that all student-athletes have access to a working laptop (loaner as needed), reliable Wi-Fi access (loaner Hot Spot as needed) and Microsoft Office for their academic assignments.
Intensive English Program
International students who need additional English language support while classes are being taught online should visit the Intensive English Program website. The Intensive English Program will host virtual Learning Center hours for drop-in appointments as well. For more information, please contact firstname.lastname@example.org.
The University of Mississippi Libraries encourage students to use their online services, which can be found on their home page. The libraries' physical location will be closed until further notice after 4:00 p.m. April 3. They are maintaining a page on their site reflecting changes their hours and policies during this time.
Due to the closing of the physical campus for the remainder of the semester and all courses being shifted to remote instruction, the tutoring services offered by the Math Department have been adapted to a remote method of delivery as well.
Student Disability Services
The transition to remote learning can introduce additional complications to students having disabilities. If you are having difficulty participating in one or more of your classes due to a disability, we encourage you to reach out to Student Disability Services for assistance. Their staff will work with your instructor to find ways to accommodate your disability so that you may continue to participate.
Supplemental Instructions (CETL)
Students who are enrolled in SI-supported courses for Spring 2020 will have the opportunity to participate in SI remotely. SI Sessions will be conducted synchronously via Zoom following the established Spring 2020 SI Schedule. Students can access Zoom links to SI Sessions beginning Monday, March 23.
SI-supported Courses, Spring 2020:
- BISC 102
- BISC 162
- BISC 207
- BISC 210
- BISC 336
- CHEM 101
- CHEM 105 (Wiginton, Rowland)
- CHEM 106 (Wadkins, Scott, Ritchie, Fortenberry)
- CHEM 221 (Rowland)
- CHEM 222 (Watkins, Rowland)
- CHEM 473
- MATH 121
- MATH 261
- PHYS 213
- PHYS 214
- PSY 201 (Matthew)
- SPAN 111
- SPAN 112
The University Writing Centers are prepared to continue meeting the needs of our students through our online services.
- Live Chat appointments are ideal for getting immediate feedback and answers to your questions. You and your consultant will be able to type messages, share drafts of your writing projects, and make changes in real time. This type of appointment requires a consistent internet connection for the length of the appointment. Live chat appointments are best when conducted with a personal computer or laptop rather than a mobile device.
- Correspondence appointments are asynchronous and ideal for getting feedback and answers to questions from a writing consultant over a longer period of time. You provide your draft along with information/requirements for a writing assignment prior to the reserved appointment time. About an hour after the reservation time, you will receive an email notification that your feedback has been uploaded. These appointments can be completed without a consistent internet connection. You can upload your paper from any Wi-Fi connection and return to our scheduler at a later time to download your written feedback.
Please visit the Writing Centers website for more information and step by step instructions for reserving an appointment.
The Graduate Writing Center (GWC) has customized services for graduate students and will offer online consultations, beginning Monday, 3/23. The GWC has synchronous live-chat appointments available six days a week. Please visit the Graduate Writing Center website to register with and access their online appointment schedule. Direct any questions by email to email@example.com.