FTDC student worker helping a faculty member edit video

Technical Assistance

The FTDC staff are happy to assist UM faculty, staff, and TAs with issues related to software and hardware. We provide support for Blackboard, Panopto, Test Scoring, Faculty Activity Reports, Course Materials Management, and other applications that run on the University's campus-wide systems. The best way to reach us is by email. All Blackboard or Panopto related questions should be addressed to blackboard@olemiss.edu. Any other request for assistance can be directed to ftdc@olemiss.edu. Additionally, you can call 662-915-7918 and speak to an FTDC student worker weekdays between 8:00am and 5:00pm. FTDC Staff are also available for virtual office hours via Zoom weekdays from 1:00-2:00 pm and for one-on-one remote support sessions as needed.

IT Services Overview for New Faculty Orientation

The slides from IT's presentation during New Faculty Orientation are now available.

Access Blackboard on your Mobile Device

The Blackboard App is available for students and instructors as a free download for Apple and Android devices. Download it today, and take Blackboard with you wherever you go.


The University now offers a licensed Zoom account to all UM employees and students. To get the license account, go to olemiss.zoom.us and sign in with your WebID and password. Once you have logged in this way you will have a licensed Zoom account with the ability to host up to 300 participants for an unlimited length of time. If you have any trouble or if you have any questions, you can contact zoom@olemiss.edu.

Secure, Online File Sharing and Storage Available through Box.com

Box.com is a secure, online file sharing and storage service. Content on Box can be accessed from your computer and through iPad, iPhone and Android devices via the Box app. Box is a good resource for storing and sharing files, authoring content, and encouraging collaboration. All current UM faculty, staff, and students are provided a free Box account with 1 TB of storage space.

Get additional technology related information

TECHNews Blog

  TECHNews Blog

Blackboard Support and Training

  Blackboard Support and Training