• FTDC worker

FTDC Information

Technical Assistance

The FTDC staff are happy to assist UM faculty, staff, and TAs with issues related to software and hardware. We provide support for Blackboard, Panopto, Test Scoring, Faculty Activity Reports, Course Materials Management, and other applications that run on the University's campuswide systems. The best way to reach us is by email. All Blackboard or Panopto related questions should be addressed to blackboard@olemiss.edu. Any other request for assistance can be directed to ftdc@olemiss.edu. Additionally, you can call 662-915-7918 and speak to an FTDC student worker weekdays between 8:00am and 5:00pm. FTDC Staff are also available for virtual office hours via Zoom weekdays from 1:00-2:00 pm and for one-on-one remote support sessions as needed.

The FTDC lab, located in Weir Hall, is open for appointment only use during the Summer 2021 semesters due to COVID-19 social distancing guidelines. If you need access to use the FTDC computers, special equipment, software, or services, such as video digitization or document/slide scanning, please call to make an appointment to use the lab.

IT Services Overview for New Faculty Orientation

The slides from IT's presentation during New Faculty Orientation are now available.

Access Blackboard on your Mobile Device

The Blackboard App is available for students as a free download for iOS, Android, and Windows devices. Download it today, and take Blackboard with you wherever you go. Instructors can also take advantage of the Blackboard Instructor App.


The University now offers a licensed Zoom account to all UM employees and students. To get the license account, go to olemiss.zoom.us and sign in with your WebID and password. Once you have logged in this way you will have a licensed Zoom account with the ability to host up to 300 participants for an unlimited length of time. If you have any trouble or if you have any questions, you can contact zoom@olemiss.edu.

Using Google Meet as a backup for Zoom

As many faculty (not only at UM, but across the country) plan to lead classes on the Zoom video conferencing platform, the UM Office of Information Technology encourages faculty to prepare to fall back to one or more alternative instructional delivery techniques in the event that the university experiences issues with Zoom.

Google Meet video conferencing is available to all UM faculty as part of UM’s Google Suite for Education.

Faculty who have not already done so can go to the MyOleMiss portal (Web ID authentication is required) and activate their UM Gmail accounts. A UM Gmail account is required to access this service. It can take up to half an hour to process this request.

Faculty may wish to log-in to their UM Google accounts and perform some brief experiments, learning the controls of the system and setting up any system permissions that may be needed on their computers.

To get to Google Meet, log in to your go.olemiss.edu account and then go to https://meet.google.com. A Quick Start Guide is also available.

Secure, Online File Sharing and Storage Available through Box.com

Box.com is a secure, online file sharing and storage service. Content on Box can be accessed from your computer and through iPad, iPhone and Android devices via the Box app. Box is a good resource for storing and sharing files, authoring content, and encouraging collaboration. All current UM faculty, staff, and students are provided a free Box account with 1 TB of storage space.

Get additional technology related information

TECHNews Blog

  TECHNews Blog

Blackboard Support and Training

  Blackboard Support and Training