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Office of Information Technology

WHAT WE DO

IT provides the tools and support you need for teaching, learning, research, and discovery so you can succeed at Ole Miss.

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Office of Information Technology

Areas of Service

The Office of Information Technology provides assistance with the following types of services.

  • New account setup
  • Password reset tools
  • Multi-factor authentication (MFA) setup & support
  • Account recovery after lockout
  • Sponsored guest accounts

  • Course site access issues
  • Faculty course creation support
  • Student assignment upload troubleshooting
  • Blackboard mobile app setup

  • Projector/AV troubleshooting
  • Lecture capture setup (Panopto or equivalent)
  • Document camera setup
  • Microphone/sound system issues
  • Interactive display troubleshooting

  • Students - Gmail
  • Employees - Office 365 / Exchange
  • Email forwarding and aliases
  • Spam/junk filtering
  • Shared mailbox setup
  • Distribution list management

  • Box
  • Google Drive
  • Secure file transfer services (SFTP)
  • Permissions changes for shared folders
  • Off-campus file access (without VPN)

  • Wi-Fi setup (eduroam, UM wireless)
  • Wired network port activation
  • Campus guest Wi-Fi access
  • Connectivity troubleshooting (slow speeds, drops)

  • Login or navigation issues
  • Personal info updates (address, phone, emergency contacts)
  • Course registration and schedule access
  • HR/Payroll self-service access

  • VPN (Virtual Private Network) setup, access requests, troubleshooting
  • Remote desktop setup
  • IP address/DNS requests
  • Network firewall configuration changes
  • Data center hosting requests

  • Campus print quota inquiries
  • Print release station problems
  • Driver installation help
  • Specialty printing requests (wide-format, color)

  • High-performance computing (HPC) account requests
  • Software licenses for research tools
  • Secure data storage for research projects
  • Data transfer tools for large datasets
  • Mississippi Center for Supercomputing Research (MCSR)

  • Appropriate Use Policy and Violations
  • Report phishing or suspected compromise
  • Antivirus/endpoint protection installation
  • Security awareness training
  • Incident response coordination

  • Access to licensed software (Microsoft, Adobe, etc.)
  • Installation support
  • License renewal and activation help
  • Software training resources

  • New phone line requests
  • Voicemail setup or password reset
  • Caller ID/name change requests
  • Phone hardware replacement

  • Website hosting requests
  • CMS (Cascade, WordPress) access and training
  • Website content update help
  • Accessibility compliance review

Can't Decide?

If you aren't sure what service you need assistance with, the Helpdesk is open 7:30 AM to 5:00 PM, Monday through Friday. Call us at 662-915-5222. Or you may submit a trouble ticket and we will respond when the office is open.