Workday Support
Everything you need to get help, find answers, and navigate Workday with confidence.
Start Here: Self-Service Tools
Many common questions and tasks can be resolved quickly using Workday’s self-service tools. We recommend starting here whenever possible.
These tools walk you through core tasks and processes step by step.
Workday includes built-in tools to help you find answers directly within the system.
Help Articles
Search for guidance by entering your question in the Workday search bar, then selecting the Articles filter. New articles will continue to be added after the go-live date.
Workday Assistant
An AI-powered conversational tool that helps you quickly locate actions, tasks, and information. Access it using the chat bubble icon in the top-right toolbar.
Further Support Options
If self-service tools don’t resolve your issue, additional support options are available.
Main Campus Office Hours (January 5–16)
- 9:30–11:30 a.m. | Jackson Avenue Center, Auditorium C
- 1:00–3:00 p.m. | J.D. Williams General Library (106D/E)
Remote Campus Support
Workday support for remote campuses will be coordinated through each location’s assigned Human Resources Business Partner (HRBP). HRBPs will serve as the primary point of contact and will provide direct, on-site support at remote locations as needed.
Please reach out to your HRBP for assistance.
Workday Help is an in-system case management tool for more complex questions or business process issues.
How to access Workday Help:
- Select Menu in the top-right corner of Workday
- Choose Help from the Personal section
- Select Create Case
The Encompass Customer Care Center provides dedicated support during the first 30–60 days of the Workday go-live.
- Call extension 5555
- Available Monday–Friday, 8:00 a.m.–5:00 p.m.
Note: This number will also support future Encompass go-lives for consistency and convenience.