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SAP Support

WHAT WE DO

SAP-related services include student administration and service, financials, human resources, payroll, purchasing, plant maintenance, enterprise technology, and many others.

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    SAP-related services include student administration and service, financials, human resources, payroll, purchasing, plant maintenance, enterprise technology, and many others. Managers and developers in the Office of Information Technology (IT) and its related divisions attend world-wide SAP related training events and conferences to bring more technical innovation to the UM campus.

    Function of SAP Support

    The SAP Support Team facilitates classroom-based training on SAP functionality and provides technical support for both SAP and certain myOleMiss applications. This site contains links to authorization forms, the training calendar, SAP software needs, and SAP course documentation.

    Gaining Access to SAP or Web (myOleMiss) Applications

    Access to both SAP and myOleMiss Web Applications begins with an authorization request from an employee’s supervisor to SAP Support. SAP users must also attend training and insure the proper software is installed on their computers. To get started, click on the SAP/Web Authorizations tab above.

     

    SAP WebGUI – SAP in your Web Browser

    If you are a current PC based SAP GUI user, you may access the SAP WebGUI by first logging into the Ole Miss VPN, then clicking one of the systems below that you already have. Note: Most users only have PRD (Production) access.

    For full information on this application, see SAP WebGUI Documentation (also found in the SAP Documentation tab); or you may the select the abridged, SAP WebGUI Infographic.

     

    SAP/Web Authorizations

    (New) Authorization to Use SAP and Web (myOleMiss) Applications

    Authorizations for SAP and myOleMiss applications are requested with the SAP and Web Authorization Form. This form is also located in myOleMiss under the Employee tab => Tools and Resources.

    • Only Supervisors may request access on behalf of their employee(s).
      • If the employee needing authorization(s) is not listed on the form, contact sap@olemiss.edu.
      • When the request is submitted, the supervisor, along with the next two managers in his/her reporting line, will receive an email confirmation.
    • SAP access also requires the appropriate training outlined in SAP Training.

    Staff Assistant Authorizations

    • The SAP Staff Assistant Form is needed for temporary Staff Assistants needing SAP. The completed form needs to be scanned/emailed to sap@olemiss.edu.
    • Staff Assistant accounts are valid for only 90 days. If the account is required after 90 days, it must be renewed.

    (New) Uploading Charges to SAP

    Please note that all new or existing payroll charges must now be handled through payroll@olemiss.edu. However, for new Bursar charges:

    • Contact cavett@olemiss.edu (for uploading student charges to SAP).
    • The Bursar will approve or deny the request and perform any needed configuration.
    • If a new Bursar charge is approved, submit the SAP and Web Authorization Form for the employee needing to perform the bursar charge upload.

    For existing bursar charges to SAP:

    Other Common SAP Authorization Requests

    Installing SAP on your Computer

    In order to access the SAP system, you must have two applications installed on your computer: the SAP GUI (Graphical User Interface) and the appropriate version of the Cisco VPN client. A VPN is an additional layer of security, and you must be logged into the Cisco VPN client before attempting to install or access SAP.

    Help

    Contact

    For assistance with SAP GUI issues, please contact the IT Helpdesk at (662) 915-5222. For questions about training and other SAP related issues, email sap@olemiss.edu.

    Reporting Issues

    FAQs

    • How do I reset my password for SAP?
      You may reset your SAP password by logging into myOleMiss => Use the Search to locate SAP Password Reset .
    • What if I am unhappy with the way the new release of the SAP GUI looks?
      Newer releases of the SAP GUI will change the default look/theme and the location of some icons/buttons. See the infographic page for more details. Note that older themes will likely retire as new versions of the SAP GUI are released, so please try the new look/theme! Otherwise, click here for instructions to reset your theme.
    • How often are SAP Trainings offered?
      All SAP Trainings are offered once a month except in July and December. If you need emergency training, you may contact the trainers by clicking here.
    • How do I report SAP issues encountered during testing?
      Testers may report SAP Upgrade/Patch issues to the SAP Issues Database.

    Old Forms Usage

    All new requests for authorizations should be submitted using the SAP and Web Authorization Form. The forms below are to be used when advised by SAP Support. Completed forms should be emailed to sap@olemiss.edu.