Workday Support
Everything you need to get help, find answers, and navigate Workday with confidence.
Start Here: Self-Service Tools
Many common questions and tasks can be resolved quickly using Workday’s self-service tools. We recommend starting here whenever possible.
Online and Training Resources
These tools walk you through core tasks and processes step by step.
- Job Aids and Demos
- Workday 101 Post–Go-Live session (January 5 - 16)
- Workday Employee Training Map
- SAP to Workday Crosswalk (Coming Soon)
- Workday Glossary (Coming Soon)
- Extensive FAQs (Coming Soon)
Built-In Workday Support (Available Jan. 5)
Workday includes built-in tools to help you find answers directly within the system.
Help Articles
Search for guidance by entering your question in the Workday search bar, then selecting the Articles filter. New articles will continue to be added after the go-live date.
Workday Assistant
An AI-powered conversational tool that helps you quickly locate actions, tasks, and information. Access it using the chat bubble icon in the top-right toolbar.
Further Support Options
Main Campus Office Hours (January 5–16)
- 9:30–11:30 a.m. | Jackson Avenue Center, Auditorium C
- 1:00–3:00 p.m. | J.D. Williams General Library (106D/E)
Remote Campus Support (January 5)
- DeSoto, Grenada, Tupelo, Booneville: HR Business Partners will be on site
- Jackson: Details forthcoming
Reach out to your Human Resources Business Partner (HRBP) for more information. They will also be happy to assist you with Workday needs.
Workday Help is an in-system case management tool for more complex questions or business process issues.
How to access Workday Help:
- • Select Menu in the top-right corner of Workday
• Choose Help from the Personal section
• Select Create Case
The Encompass Customer Care Center provides dedicated support during the first 30–60 days of the Workday go-live.
- Call extension 5555
- Available Monday–Friday, 8:00 a.m.–5:00 p.m.
Note: This number will also support future Encompass go-lives for consistency and convenience.