Information Technology

IT Helpdesk

Frequently Asked Questions : Blackboard

I cannot log into Blackboard. What can I do?

To reset your password, click Password Help on the logon page to myOleMiss. Then click the reset a forgotten password link. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I am enrolled in a class which does not show up on my Blackboard. What do I do?

Not all professors use Blackboard. If a class is not showing up and you feel it should, contact the professor for that class.

How do I give my TA access to the course I am teaching in Blackboard?

View page 4 of the Enabling Your Class in Blackboard - Faculty Quick Start Guide.

How can I copy the contents of the course I taught last year into my Blackboard course for this semester?

See the handout detailing the course copy process.

I enabled my course for Blackboard, but my students can't see it. What do I do?

You will need to go to the myOleMiss Class Rolls and Grades interface, choose Set Blackboard Options for the course section, check the "Make Available to Students" option, and Submit.

My Blackboard course keeps reverting to "Unavailable to students". What can I do to fix this?

You will need to go back to the myOleMiss Class Rolls and Grades interface, choose Set Blackboard Options for the course section, check the "Make Available to Students" option, and Submit.

I am a student, and I submitted the wrong assignment in Blackboard. How can I submit the assignment?

If your instructor set up the assignment to allow multiple attempts, you can simply go back to your Blackboard course and submit the new assignment. If your instructor does not allow multiple attempts, you will need to contact your instructor and ask that they reset your assignment submission attempt, so that you can resubmit the correct assignment.

How do I know if my web browser is compatible with Blackboard?

You can run the Blackboard Browser Compatibility Check from the link on the Blackboard login page to determine if your web browser is compatible with Blackboard.

I got kicked out of a quiz that I was taking on Blackboard. What should I do?

Log into Blackboard and attempt to take the quiz again. If your instructor has not set the quiz for force completion, you should continue the quiz from the point at which you left off. If the instructor has turned on force completion for the quiz, you will be locked out of the quiz and will not be able to continue it. If this is the case, you will need to contact your instructor to have your quiz attempt reset.

How can I remove old courses from the list of courses that I am teaching within Blackboard?

Follow the directions in the "How do I remove old courses from Blackboard" document.

Where can I find the Blackboard documentation?

Besides the online documentation, below are links to documentation specifically designed for students using Blackboard at Ole Miss. Submitting assignments and taking tests in Blackboard are two of the most common questions from students.

The class that I am teaching does not show up in Blackboard. What do I do?

You need to enable the class for use in Blackboard. Directions are provided in the Enabling Your Class in Blackboard - Faculty Quick Start Guide.