Frequently Asked Questions: Gmail

Where can I log in to UM Gmail or other Google Apps?

Go to After you log in, you will see links to other Google Apps for Education at the very top of the UM Gmail log in page. You can also use where additional links are available for assistance.

What is my UM Gmail password? How often do I have to change it?

Your UM Gmail password is the same as your WebID password. It will expire every 90 days. 

I am unable to log into UM Gmail. What can I do?

Your UM Gmail password is the same as your myOleMiss account.
If you are unable to login at, you may need to reset your password. Visit myOleMiss, click on Password Help on the logon page, and attempt to reset your password. If you are unable to reset your password, complete the Password Change Request Form.

I need to set up my Email client.  Where do I learn how?

To check your school Gmail on a device, please see Google Support. If you need further assistance, please contact the IT Helpdesk.

I am graduating soon. How long will my UM Gmail account be active once I graduate?

The rules for deactivating accounts will remain the same.  Students leaving the University will have at least 30 days to use their UM Gmail accounts.

I already have a personal Gmail account. Can I use my current account?

For everyone, we recommend that you retain your personal Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students and the Office 365 account for faculty and staff.

What information can you provide about accessibility features in Google Apps?

Google provides information on accessibility features for blind and low vision users as well as deaf and hard of hearing users. You may also provide feedback on Google accessibility features by completing the Google Feedback survey.
Below are some accessibility improvement tips within UM Gmail:

  • When using a web browser, switch to the basic HTML view.
  • For email and calendar, consider using a desktop mail client such as Microsoft Outlook.

How do I back up my Google Docs to my local computer?

  • Navigate to docs.
  • Check the box next the title for all items or check the items you wish to back up.
  • In the documents list, right-click on the name of the first document. A link to an Actions menu will appear.
  • Select Download from the menu. A dialog box will appear.
  • Choose which file format to download for each document type. When complete, click the Download button. This will cause your browser to download a zip file containing each of your documents in the formats you selected. It may take several minutes for the download to begin and you can request an email to be sent when the zip file is ready for download.
  • Back up the zip file somewhere safe.

In UM Gmail, what are the restrictions on attachments?

In UM Gmail, email attachments are limited to 25 MB. Further, executable files (e.g., file with extension of .exe) cannot be attached in an email.
For a complete list of the UM Gmail attachment guidelines, please check this Google FAQ.

What about security and my UM Gmail?

You may read Google's Security and Privacy Statement for details.  All UM employees should use their UM Mail  account or registered, on-campus departmental email servers for official UM correspondence.
For further information, please read the following guideline documents:

I want a UM Gmail account. What should I do? Please help.

Students are automatically assigned a University of Mississippi (UM) Gmail account.
Employees may request a Gmail account at this link. During the sign up process, a password reset will be required to meet Google's password requirements. For employees, UM Mail accounts will remain. A new UM Gmail account will be created for you.

If I have questions or problems, who should I contact?

Please contact the IT Helpdesk at 662-915-5222 or if you have any questions or problems.

Information Technology Offices

302 Powers Hall (Main Office)

Weir Hall

Baxter Hall

Data Center

Mon-Fri: 8 AM - 5 PM

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