IT Helpdesk

I can connect to the UM Wi-Fi network (OleMiss), but the wireless access page will not come up. Can you help?

1. Clear cookies and cache in your web browser and try again.

2. Try a different browser.

If you are still having issues, contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

A visitor in our office needs to connect to the Wi-Fi network. What can I do?

The guest wireless services web site allows WebID users to sponsor temporary UM Wi-Fi accounts for guests. Using the guest's email address, sponsors can create an account and send the auto-generated password to the guest via text message.

Please Note: Guests are bound by the Appropriate Use Policy and sponsors are responsible for their online activities.

I have a specialty or gaming device. I need to identify the MAC address in order to register the device on the UM Wi-Fi network. Where can I locate my device's MAC address?

Below are instructions for finding the MAC address for various devices.

Amazon Kindle (non-android)

1. From the home screen, tap Menu, and then Settings.
2. The MAC address will appear in the "Device Info" section near the bottom of the screen.

1. Press the physical "n" button under the screen of the Nook.
2. Select the Settings icon.
3. The MAC address is at the bottom of this screen.

1. Tap the arrow on the bottom of the screen.
2. Select Settings, it is a cog on the right of the menu.
3. Select Device Information.
4. Select "About Your Nook Color".
5. The MAC address is on this screen.

1.     Go to My Xbox in the Xbox Dashboard and select System Settings.
2.     Click Network Settings, Configure Network.
3.     Select Advanced Settings from the Additional Settings tab, then select Alternate Mac Address.
4.     At the bottom of this screen you'll see a heading called Wired MAC.

1. Navigate to My Games and Apps
2. Select Settings.
3. Select Network.
4. Select Advanced Settings.
5. The MAC Addresses for the wired and wireless adapters should be displayed.

1. On your Wii U, go to System Settings.
2. Tap on the Internet settings button.
3. Next, select the View MAC Address option.
4. You should now see your Wii U’s MAC address. 

1. From the Main Menu, select Settings > System Settings.
2. Select System Information.
3. This screen will display your MAC address.

1. Start up your PlayStation 3 without a disk in the drive.
2. Find the System Settings icon and select the X.
3. Click System Information and press the X. 
4. Your Mac Address will display.

1. On the main menu for the PS4, scroll over to the Settings tab located on the right.
2. Scroll down until you see Network.
3. Click on View Connection Status.
4. Write down your MAC Address (Wi-Fi)

How do I connect to UM Wi-Fi? On my phone, I see OleMiss, OleMiss_v2 and EDUROAM.

For faculty, staff and students on our campuses, we recommend OleMiss_v2. It is our advanced wireless access solution that was released in summer 2013. You can read more about v2 and the initial setup at wireless.olemiss.edu.

When visiting another university, Eduroam is a service that provides wifi access via your existing UM WebID and password at other participating universities worldwide.

How do I report a broken network/ethernet plug in my room?

Visit studenthousing.olemiss.edu to complete a Maintenance Request to Housing?

How do I connect my specialty/gaming devices to WiFi?

Visit wifi.olemiss.edu/macauth.html for more information.