Banner Support

Because Banner includes several connected systems, the best support channel depends on the type of assistance you need. Choosing the appropriate support resource helps ensure your request reaches the right team as quickly as possible.

At a glance:

• Banner Access Requests: For employees who need access to Banner components. Requests may be submitted by the supervisor or the employee. If the employee submits the request, they must enter their supervisor's information, and the request will be routed to them for approval. 
• CRM Advise: For support, troubleshooting, or access requests related to CRM Advise, the university's student success platform.
• Degree Works: For assistance with degree audits, audit requirements, and Degree Works functionality.
• Insights Access Requests: For employees who need access to Insights for various data and reports. 
• Office of the Registrar: For support related to registration PINs, time tickets, student records, and other registrar-managed student data.
• IT Helpdesk: For technical assistance such as password issues, WebID setup, Multi-Factor Authentication (MFA), email access, and other technology-related concerns. This is also the primary support channel for students in general.

Most support channels listed above are intended for faculty and staff. The IT Helpdesk is the primary support resource available directly to both employees and students.

Tip: To help support teams assist you as efficiently as possible, submit your request through the single support channel that best matches your issue. Sending the same request to multiple teams can create duplicate tickets and may delay resolution.

If you're unsure which support channel to use, start with the resource that seems closest to your issue, and our teams will help guide you from there.

If you believe you need access to something you cannot see within the Banner Student Information System (SIS) ecosystem, you or your supervisor can make the request. If you submit the request, you must enter your supervisor's information, and the request will be routed to them for approval.

Please note that all access requests are subject to approval and may be optimized in the future to best support institutional needs. 

Banner Access Request Form

Trouble Accessing the System

First, make sure you are accessing CRM Advise in Experience through the CRM Advise card or through the Faculty Self-Service card by selecting CRM Advise under the Advising section. 

If you continue receiving an error: 

• Close the tab and try again 
• Clear your browser cache and cookies
• Try using an incognito/private browsing window in Chrome or Safari 

If the issue persists, contact crmadvise@olemiss.edu.

For General Support

If you have a general question, would like to request access, or need assistance with CRM Advise, please submit a ticket by emailing crmadvise@olemiss.edu.

Tip: When submitting a ticket to crmadvise@olemiss.edu, include a screenshot of any issues/error messages and use a descriptive subject line to help the system tag and prioritize your request most effectively. 

For Saving Communications to Student Records

For a communication to save to a student’s record in CRM Advise, the student’s name must appear in both the “To” and “Regarding” fields.

If you start from the student’s record, CRM Advise will automatically populate the “Regarding” field, but you must still add the student to the “To” field. If you start from the Email menu or Quick Add, you must manually add the student to both fields.

Note: Communications will not save to the student record if the student is only included in the CC field.

Getting the Most Out of CRM Advise for Orientation

Remember that for orientation sessions, CRM Advise should primarily be used to release Registration PINs to students, add Notes to the student record from the advising session, and to use the Advising Template within the system. Other features and functionality will be available for the fall 2026 term. 

Courses Missing from the Audit

If courses are missing from the audit, this is typically not a Degree Works issue. Before contacting support:

• Review the student’s unofficial transcript and transfer coursework information to confirm the course has been received and equated.
  • Instructions to access the unofficial transcript: Faculty Self-Service card > Counselor Student Profile > Select Term and Search for student > Academic Transcript > Select Transcript Level and Type > Review Unofficial Transcript and Transfer Credit. 
• Please note: The Office of the Registrar is actively working through transfer course equivalencies. Submitting additional tickets for coursework that has not yet been equated may create duplicate work and could result in the ticket being closed.

For issues related to UM coursework NOT appearing on the audit, contact registrarhelp@olemiss.edu.

Incorrect Requirements or Courses Not Applying Properly

If requirements in the audit appear incorrect or courses are not fulfilling the appropriate requirement:

1. For incoming students, first, select the Refresh button to refresh the student data.
2. Next, verify that the student information in the audit is correct (Major, Minor, Catalog Year, Concentration).
3. If the student information is incorrect:
   • If the student has already requested a change of major or program, run a What-If Audit.
   • If the student has not yet requested the change, run a What-If Audit and advise the student to formally request the program change.
4. If the student information is correct or a What-If Audit has been run using the student’s intended program, and the issue still exists:
   • Confirm with the appropriate Dean’s Office whether there is a true curriculum or audit issue.
   • If the Dean’s Office confirms a curriculum requirements issue, contact the Degree Works team via the Degree Works Help Request form.

Access the Degree Works Help Request Form

Non-Student Specific Issues

For issues or questions not related to a specific student, you can contact the Degree Works team by emailing degreeworks@olemiss.edu. Please use a descriptive subject line to help the system tag and prioritize your request most effectively. 

If you believe you need access to Insights, you can request access using the form below. Please fill out the form as best you can and include a plain-English description of what you need to see and do.

Please note that all access requests are subject to approval and may be optimized in the future to best support institutional needs. 

Insights Access Request Form

The Office of the Registrar provides support for faculty and staff who need assistance with registration PIN assignments, time tickets, student records, and related Banner student information.

For assistance, please contact registrarhelp@olemiss.edu.

Please note that this support channel is intended for faculty and staff. Students seeking assistance should contact the IT Helpdesk or visit the Office of the Registrar directly.

Transfer Course Equivalencies
The Office of the Registrar is actively processing transfer course equivalencies. If coursework has not yet been evaluated, submitting additional requests may create duplicate work and could result in the ticket being closed while processing continues.

Tip: When submitting a request, use a clear, descriptive subject line and include relevant student information when appropriate. Providing complete details upfront helps the team respond more quickly and accurately.

If you are a student and need assistance, please contact the IT Helpdesk first.

The IT Helpdesk is the primary support resource available directly to students and can assist with:

• WebID setup and activation
• Lost, forgotten, or expired passwords
• Multi-Factor Authentication (MFA) issues
• Account access problems
• Email access
• General technology troubleshooting
• Assistance accessing university systems and applications

Employees assisting students: If a student contacts you for support, please direct them to the IT Helpdesk rather than submitting requests on their behalf. The IT Helpdesk can troubleshoot the issue directly with the student and connect them with the appropriate university office if additional assistance is needed.

How to Contact the IT Helpdesk

• Within Experience: Submit Support Ticket card
• Email: helpdesk@olemiss.edu
• Phone: 662-915-5222
• Support Portal

The IT Helpdesk is available to assist both employees and students with technology-related issues across Banner and other university systems.

Common reasons to contact the IT Helpdesk include:

• Lost, forgotten, or expired passwords
• WebID setup or account access issues
• Multi-Factor Authentication (MFA) assistance
• Email access problems
• General technology troubleshooting

How to Contact the IT Helpdesk

• Within Experience: Submit Support Ticket card
• Email: helpdesk@olemiss.edu
• Phone: 662-915-5222
• Support Portal

If you're unsure where to start, the IT Helpdesk is often the best first point of contact for technical issues and can help direct you to the appropriate resource when needed.