Banner Support
Everything you need to get help, find answers, and navigate the Banner Student Information System (SIS) with confidence.
Start Here: Self-Service Tools
Many common questions and tasks can be resolved quickly using Banner's self-service tools. We recommend starting here whenever possible.
Find demo videos, FAQs, and more on the Using Experience page.
These tools walk you through core tasks and processes step by step.
Further Support for Priority Registration
If self-service and online tools don’t resolve your issue, additional support is available.
Select the Submit Support Ticket card within Experience to create a ticket with the IT Helpdesk.
If the card is not visible on your homepage:
- Select View All Cards in the top-right of your Experience homepage
- Then scroll until you find Submit Support Ticket.
- Once you locate the card, bookmark it for easy access in the future.
For any registration or Experience questions, contact the IT Helpdesk by:
- Email: helpdesk@olemiss.edu
- Phone: 662-915-5222
- Support Portal
For faculty and staff, the Encompass Customer Care Center is a dedicated support line during Priority Registration. The line will be available from April 13 to May 1.
- Phone: extension 5555
- Email: registrarhelp@olemiss.edu
- Available Monday–Friday, 8:00 a.m.–5:00 p.m.
Note: This number will continue to support other Encompass go-lives.