Banner Support

Courses Missing from the Audit

If courses are missing from the audit, this is typically not a Degree Works issue. Before contacting support:

• Review the student’s unofficial transcript and transfer coursework information to confirm the course has been received and equated.
  • Instructions to access the unofficial transcript: Faculty Self-Service card > Counselor Student Profile > Select Term and Search for student > Academic Transcript > Select Transcript Level and Type > Review Unofficial Transcript and Transfer Credit. 
• Please note: The Office of the Registrar is actively working through transfer course equivalencies. Submitting additional tickets for coursework that has not yet been equated may create duplicate work and could result in the ticket being closed.

For issues related to UM coursework NOT appearing on the audit, contact registrarhelp@olemiss.edu.

Incorrect Requirements or Courses Not Applying Properly

If requirements in the audit appear incorrect or courses are not fulfilling the appropriate requirement:

1. For incoming students, first, select the Refresh button to refresh the student data.
2. Next, verify that the student information in the audit is correct:
   • Major
   • Minor
   • Catalog Year
   • Concentration
3. If the student information is incorrect:
   • If the student has already requested a change of major or program, run a What-If Audit.
   • If the student has not yet requested the change, run a What-If Audit and advise the student to formally request the program change.
4. If the student information is correct or a What-If Audit has been run using the student’s intended program, and the issue still exists:
   • Confirm with the appropriate Dean’s Office whether there is a true curriculum or audit issue.
   • If the Dean’s Office confirms a curriculum requirements issue, email degreeworks@olemiss.edu using the template below.

Degree Works Support Email Template

• Student Name:
• Student ID:
• Catalog Year:
• Degree:
• Major:
• Conc:
• Minor:
• Anticipate Grad Date:
• Issue:

Tip: When submitting a ticket to degreeworks@olemiss.edu, use a descriptive subject line to help the system tag and prioritize your request most effectively. 

If you believe you need access to something you cannot see within the Banner Student Information System (SIS) ecosystem, have your supervisor complete the Banner Access Request form on your behalf.

Please note that all access requests are subject to approval and may be optimized in the future to best support institutional needs. 

Banner Access Request Form for Supervisors