Banner Support
Everything you need to get help, find answers, and navigate the Banner Student Information System (SIS) with confidence.
Start Here: Self-Service Tools
Find demo videos, FAQs, and more on the Using Experience page.
These tools walk you through core tasks and processes step by step.
Further Support for Priority Registration
Request IT Support Card
Select the Request IT Support card within Experience to be redirected to the IT Helpdesk support hub.
If the card is not visible on your homepage:
- Select View All Cards in the top-right of your Experience homepage, then scroll until you find Request IT Support.
- Or select the menu icon (three horizontal lines) in the top-left corner of the screen, then choose Technical Support.
Once you locate the card, bookmark it for easy access in the future.
For any registration or Experience questions, contact the IT Helpdesk by:
- Email: helpdesk@olemiss.edu
- Phone: 662-915-5222
- Support Portal
Special Office Hours for Priority Registration (April 13 - May 1):
7:30 a.m. – 8:00 p.m., Monday – Friday
If you call after 8:00 p.m., your request will be turned into a Help Ticket and addressed the next business day.
After May 1, IT Helpdesk Office Hours will return to 7:30 a.m. – 5:00 p.m.
For faculty and staff, the Encompass Customer Care Center is a dedicated support line during Priority Registration. The line will be available from April 13 to May 1.
- Phone: extension 5555
- Email: registrarhelp@olemiss.edu
- Available Monday–Friday, 8:00 a.m.–5:00 p.m.
Note: This number will continue to support other Encompass go-lives.