Banner Frequently Asked Questions

Why is Ole Miss moving from myOleMiss to Banner?

Banner is a modern student information system built specifically for higher education. It brings registration, grades, financial aid, academic records, and advising tools together in one integrated platform. The goal is to provide a simpler, more intuitive experience for students, faculty, and staff.

Will myOleMiss and Banner systems be used at the same time?

Yes. During the transition to Banner, there will be a period where both systems are used. 

myOleMiss will continue to be used for Spring and Summer 2026 academic tasks, such as checking grades or registering for summer classes.

Beginning with the Fall 2026 semester, Experience will become the primary academic portal.

Will Banner replace myOleMiss/SAP completely?

For academic purposes, yes. Banner will become the system of record for all student-related data and processes. SAP will be fully phased out for student functions by Fall 2026.

Workday has replaced all HR and Payroll-related functionality of myOleMiss/SAP. SAP will continue to be used for Finance-related tasks until Workday Finance goes live on July 1, 2027.

What systems are included in the Banner ecosystem?

Banner integrates with several tools that support the student lifecycle, including Slate (Admissions), Experience (Academic Portal), Degree Works (Academic Progress), CRM Advise (Advising), and Insights (Reporting). Together, these tools create a more connected academic environment.

What browsers are supported?

Banner (including Experience) supports updated versions of Chrome, Firefox, and Safari. Google Chrome is recommended for the best experience.

Are Banner resources available now?

Yes, multiple resources are available online, including: 

• Frequently asked questions (on this page) 
• Job Aids, demo videos, and other resources 
• Support information 
• Past communications  
• And information specifically for students 

Will student records be migrated to Banner?

Yes, important student biographical, academic history, program declarations, and registration data are migrated directly into Banner. That said, there may be some data in myOleMiss/SAP that is not migrated.

What is Experience?  

Experience is Ole Miss’s new mobile-friendly portal for accessing student tools and academic information. It serves as the central hub for registration, grades, financial aid, advising, and personal information. 

What is the difference between Banner and Experience?  

Banner is the university’s new student information system (SIS) that manages student data and academic processes such as registration, grades, academic records, and course scheduling. 

Experience is the user-friendly portal that provides access to Banner and other academic tools. Instead of logging directly into Banner, students, faculty, and staff will use Experience to access registration, view grades, manage student information, and navigate other academic resources. 

Will myOleMiss and Experience be used at the same time? 

Yes. During the transition to the new Banner student information system, there will be a period where both myOleMiss and Experience are used.

myOleMiss will continue to be used for Spring and Summer 2026 academic tasks, such as checking grades or registering for summer classes. Beginning with the Fall 2026 semester, Experience will become the primary academic portal. 

Will administrators still need to use myOleMiss to view student enrollment and class rosters between April 13 and the start of Fall 2026?

Yes. Through August 2026, student enrollment and class roster functionality will remain in SAP/myOleMiss. Beginning with Fall 2026 registration and beyond, these processes will transition to the Banner Student Information System and be accessed via Experience, where comparable functionality will be available. 

Will all advisors have access to all student records in Experience?

Yes. Advisors can view all students. Students officially assigned to them will appear under “My Advisees.”

How do I log in?

Go to experience.olemiss.edu and use your existing Ole Miss WebID and password. Multifactor authentication (MFA) will continue to be required. 

How do I reset my password for Experience?

Your login credentials for Experience are your current Ole Miss WebID and password. If you need to change your password, go to id.olemiss.edu and follow the instructions.

Is Experience mobile-friendly? 

Yes. Experience is fully mobile-friendly and works on smartphones and tablets.

Will different user types have different permissions in Experience? 

Yes. Access in Experience is determined by security roles. For example, advisors see advising tools while students see student tools. This ensures that individuals see only the tools they need. 

What’s the difference between the General and Faculty Self-Service cards?

All three of these cards in Experience are designed to let faculty and staff manage different aspects of their personal and academic information. Only faculty will have access to the faculty card. 

• General Self-Service – Personal details (address, emergency contacts, preferred name) 
• Faculty Self-Service – Academic dashboard (rosters, advising, faculty tools) 

As an advisor, how do I search for students within Experience?

Within the Faculty Self-Service card, select Counselor Student Profile under the Advising section. You can search for a specific student by Student ID, Student Email, or Student Name. Remember, you must include an "M" at the beginning of their current student ID number when searching by Student ID.

For Students, what's the difference between the General, Student, and Registration Self-Service cards?

All three of these cards in Experience are designed to let student manage different aspects of their personal and academic information.  

• General Self-Service – Personal details (address, emergency contacts, preferred name) 
• Student Self-Service – Academic dashboard (grades, profile, financial aid, degree tools) 
• Registration Self-Service – Browse and register for classes 

Students can also access registration from the Student Self-Service card, but the Registration Self-Service card is the fastest path. 

Why can I no longer access something I used to see?

Access in Banner (including Experience) is based on security roles. What you see depends on your role (student, advisor, faculty, etc.). If you believe you need access to something you cannot see, have your supervisor complete the Banner Access Request form on your behalf.

Should faculty and staff manage their information in Experience?

Unless you are also a student, faculty and staff information should be maintained in Workday. 

Workday is the system of record for employee information and should be used to view or update personal details. Once the systems are fully integrated, employee information will display consistently across Workday and Banner. 

Please note that employee personal information and addresses may appear inaccurate or missing in Experience until the Banner implementation is closer to completion, including the Workday integration.

How do students update their preferred name?  

To update their preferred name in Experience, students should: 

1. Select the General Self-Service card 
2. Choose Personal Information
3. Click Edit in the top right of the Personal Details section
4. Enter their preferred name in the Preferred Name field and save changes

Note 01: Preferred names may be used as long as they do not constitute misrepresentation or fraud. The University also reserves the right to remove any preferred name that contains inappropriate or offensive language. If a preferred name is removed, the student's legal name will be used by default.  

Note 02: Employee personal information and addresses may appear inaccurate or missing in Experience until the Banner implementation is closer to completion, including the Workday integration. Workday is the system of record for employee information and should be used to view or update personal details. Once the systems are fully integrated, employee information will display consistently across Workday and Banner.

How do students manage emergency contacts? 

To manage emergency contacts in Experience:

1. Select the General Self-Service card 
2. Choose Personal Information
3. Click Edit in the top right of the Emergency Contact section
4. From there, either add one person at a time by following the prompts or edit/delete an existing contact

What type of emergency contact information should students put in their accounts?  

We recommend that students add 1-2 guardians as emergency contacts in Experience and check them occasionally to ensure they are up to date. Students should include an email, phone number, address, and relationship. 

How do I change my addresses?

To update your addresses in Experience: 

• Select the General Self-Service card 
• Choose Personal Information
• Scroll to the Addresses section
• Select either Add New or Edit

From there, you can update your mailing and/or permanent addresses.

Do addresses sync between Banner/Experience and Workday?  

No. Address information is not automatically synced between Banner (student system) and Workday (employee system). Student workers may need to update both systems separately.  

What is Proxy Management?

Proxy Management is a feature in Experience that allows students to grant authorized, read-only access to parents, guardians, spouses, and others to select information, such as their academic transcript, account summary, student grades, student profile, and more.

Students can choose what to share, helping to ensure the institution maintains strong privacy controls and FERPA compliance.

How do students allow guardians to view information? 

Students manage this through Proxy Management in the General Self-Service card (within Experience).  

1. Go to General Self-Service → Proxy Management 
2. Select Add New to add a new proxy (guardian) 
3. Provide a passphrase (for the guardian) 
   The student should share this passphrase directly with the parent/guardian, so the proxy can verify their identity with university officials over the phone.

Students may add multiple proxies. 

There is also a card titled Access for Guardians/Relatives that students can use to manage this process. 

Will parents or guardians who currently use a parent WebID in myOleMiss still have access in Fall 2026 and beyond?

No. Parents and guardians who currently access information through a parent WebID in myOleMiss will need to be granted access separately in Experience for Fall 2026 and beyond.

This new process is called Proxy Management. Through Proxy Management, students can grant authorized, read-only access to parents, guardians, and others to view select student information, including financial aid information, student records, and more.

To set up access, the student must add the individual as a proxy within Experience. Parents and guardians cannot initiate the process themselves.

If a parent or guardian has more than one student, do they have to complete the setup process twice?

No. Once the initial proxy account has been created, the parent or guardian will receive an email when a second student grants them proxy access.

The parent or guardian will then be able to view information for both students using the same proxy account. However, each student must grant proxy access to the parent or guardian individually.

Do passwords for proxy management expire?

No. The password itself does not expire, but the proxy access does. By default, proxy access lasts for 120 days, though students may extend access for up to 180 days.

Can parents or guardians initiate the Proxy Management process?

No, the student must set up proxy access.

As a university employee, how can I view FERPA/Proxy Access for a student?

A report is available in Insights, in the UM General folder, to help authorized users view proxy access.  

If you or someone on your team needs access, ask your supervisor to complete the Insights Access Form. Your request will be entered into the ticketing queue and processed for the appropriate level of access, which may take time. 

Where do students go to manage their student financial information?

Students can access their student financial information through the Bursar card in Experience. The Bursar card will take them to the student billing and payment portal, where they can:

• View account balances
• Make payments
• Enroll in payment plans
• Set up direct deposit for refunds
• Manage authorized user access
• View billing statements and payment history

Will a student's balance from myOleMiss transfer to the new Experience system?

Yes, any current balance a student has from the Summer 2026 term or prior will be transferred over to the new system. They will be able to pay via the Bursar card in Experience.

Can students still access their billing information through myOleMiss?

No. As of July 23, Student Billing Services will move to the Bursar card in Experience. Any outstanding balance prior to July 23 can be paid using the Bursar card.

What is an Authorized User?

An Authorized User is someone a student gives permission to access their student billing account. Authorized Users can log in using their own email address and password to view bills, make payments, and, depending on the permissions you grant, manage payment methods.

Why should a student set up an Authorized User?

Students who expect a parent, guardian, spouse, or another individual to help pay their tuition or fees should set them up as an Authorized User. This provides secure access without requiring the student to share their university login credentials.

How do students add an Authorized User?

After logging into the payment portal through the Bursar card in Experience, select the option to add an Authorized User. The student will enter their email address and choose the permissions they would like their Authorized User to have.

View the Step-by-Step Guide

If a student has already given a parent or supporter Proxy access, should they still add them as an Authorized User?

Yes. Parent Proxy access and Authorized User access serve different purposes. If someone needs to view bills or make payments, they should be added as an Authorized User in the new payment portal.

What is the difference between Proxy Management in Experience and an Authorized User for the Bursar card?

Proxy Management and Authorized Users serve different purposes and are set up separately.

Proxy Management allows a student to grant another person (such as a parent or guardian) access to certain academic and student records in Experience. Depending on the permissions granted, a proxy may be able to view information such as class schedules, financial aid, grades, or other student information.

Authorized Users are specific to the student billing and payment system. An authorized payer can:

• View billing statements
• Make payments
• Enroll in payment plans
• Manage payment methods

An Authorized User does not automatically receive access through Proxy Management, and a proxy does not automatically become an Authorized User.

If you want someone to both view your academic information and manage your student account and make payments, you must set them up in both systems.

Find more FAQs on the Office of the Bursar website!

Where do I access my class rosters?

Go to the Faculty Self-Service card within Experience and select Class List. You can also see a more limited roster in Blackboard.

For additional information, an Insights dashboard called Instructor Course Roster Lookup is available. When accessing the dashboard, you must enter a term code and your instructor ID (your 9-character school ID starting with an M, which can be viewed by clicking your initial in the top-right corner of Experience > selecting View Profile) to view your rosters.

Can I view recent roster changes?

While Faculty Self-Service rosters do not currently identify recent roster changes, this information is now available in the Faculty Course Roster Lookup Dashboard through Insights. 

1. Navigate to the Faculty Course Roster Lookup Dashboard in Insights. 
2. Scroll to the Recent Roster Changes report at the bottom of the dashboard. 
3. Enter the number of days you would like to review. This field is required to run the report. 
4. Run the report to view recent adds and drops for your course. 

How do I complete attendance verification?

Attendance verification must now be documented in Banner as a "Midterm" grade (NS or PR). The "grade" can be entered manually in Faculty Self-Service or imported as a spreadsheet.

You are encouraged to enter “PR” (present) as soon as a student attends your class rather than waiting until the end of the 10-day period. Some financial aid may be withheld until a student has been marked present in at least one course.

What is the process in Banner for managing Late Adds?

For days 6–10 of the semester, students should contact the course instructor to request permission. Instructors are asked to provide approval back to the student via email and to include the Course Reference Number (CRN). The CRN is a unique five-digit number that identifies a specific section of a course, and you can find it on your rosters.

From there, students will complete the existing form managed by the Department and attach the instructor's approval email.

How do I enter grades?

Use Faculty Self-Service in Experience or Blackboard to enter grades for your courses. View step-by-step instructions.

What is CRM Advise?

CRM Advise is a student success platform that provides advisors with a real-time dashboard view of student information and performance. It helps advisors identify students who may need additional support and enables more proactive outreach and advising.

Why do we need this new system?

Banner is the university’s Student Information System (SIS), meaning it serves as the central database for student records and academic processes. CRM Advise is a Customer Relationship Management (CRM) platform focused on student engagement and support.

CRM Advise helps the university track and manage student interactions, communications, alerts, and advising activity in ways Banner was not designed to support. Together, the systems provide a more connected and student-centered experience.

Where can I access CRM Advise?

Access to CRM Advise depends on your security role. Users with advising or student success responsibilities can access CRM Advise directly from the CRM Advise card or through the Faculty Self-Service card by selecting CRM Advise under the Advising section.

How do I request access to CRM Advise?

If you believe you need access as a supplemental advisor, please fill out the Banner Access Request Form.

If I am having trouble logging in, what should I do?

First, make sure you are accessing CRM Advise in Experience through the CRM Advise card or through the Faculty Self-Service card by selecting CRM Advise under the Advising section.

If you continue receiving an error:

• Close the tab and try again
• Clear your browser cache and cookies
• Try using an incognito/private browsing window in Chrome or Safari

If the issue persists, contact crmadvise@olemiss.edu.

What data can I see in CRM Advise?

CRM Advise provides access to a wide range of student information, including GPA, attendance, alerts (such as missed assignments), holds, and advising notes from other advisors or departments.

Do I have to use CRM Advise?

CRM Advise is most effective when advisors, faculty, and student support staff consistently use the system. If only a small portion of users engage with the platform, important student information and context may be missed. Initially, advisors should use CRM Advise to capture notes and document advising interactions in CRM Advise. As we progress, we strongly encourage you to use it to respond to alerts and for advisor-advisee communications.

How do I track meetings with students?

Advisors can create notes within CRM Advise to document student meetings and interactions. Best practices include noting the reason for the meeting (e.g., changing majors) and any recommendations or follow-up actions discussed. 

Will course information in CRM Advise indicate whether a class is in person or online?

Not explicitly at this time. However, section numbers can help indicate format:

• 0001 typically indicates in-person (F2F)
• N01 typically indicates online

How frequently does CRM Advise data refresh?

Banner Student Information System (SIS) data updates in real time (via the Sync Data button at the top of the page). Data from Insights and integrations updates nightly.

Can I make my own email templates in CRM Advise?

Yes. Users may create custom email templates to support their advising and communication processes.

How do I ensure a communication saves to a student’s record in CRM Advise?

For a communication to save to a student record, the student’s name must appear in both the “To” and “Regarding” fields. If you start from the student’s record, CRM Advise will automatically populate the “Regarding” field, but you must still add the student to the “To” field.

If you start from the Email menu or Quick Add, you must manually add the student to both the “To” and “Regarding” fields. Communications will not be saved to the student record if the student is included only in the CC field.

How should advisors respond to student-initiated emails?

If a student initiates a conversation through Outlook, copy the student's initial email into a CRM Advise email and respond through CRM Advise. After the initial message is captured, subsequent messages will automatically be tracked.

What is Degree Works?

Degree Works is a degree auditing tool integrated with Banner to track progress towards degree completion. Degree Works helps students and their advisors to plan future academic coursework.

How does Degree Works improve on our current system?

It adds functionality like GPA calculations, transfer hour tracking, and clearer earned hour summaries—all with a more intuitive, modern interface.

How do I access Degree Works?

Access to Degree Works will depend on your security role. If you are an advisor or someone who needs to access degree audit information, you can access it from the Degree Works card in Experience or through the student success platform, CRM Advise.

What is a Degree Audit?

A review of past, current, and planned coursework, comparing it against degree requirements to show completed and outstanding items.

How often does Degree Works update?

Data is refreshed nightly. You can select the refresh student data button to see some changes sooner.

What was used to determine the requirements for the audits?

The University of Mississippi Academic Catalog was used to determine and verify requirements for the degree audits.

What is the "What-If" feature?

The What-If tool allows students to see how their completed courses would apply to a different major, minor, or catalog year without changing their official record.

What does “Fall Through Credits Included” mean in Degree Works?

“Fall Through Credits Included” is a list of additional courses that count toward a student’s degree requirements, overall hours, and GPA. Open electives appear here.

What does “Fall Through Credits Excluded” mean in Degree Works?

These are classes that could have been used toward the degree requirements, but the audit found a better fit.

What does “Insufficient Classes” mean in Degree Works?

Insufficient Classes is a list of courses that do not meet academic requirements. (F's, W's, I's, and Repeats).

What does “Over the Limit” mean in Degree Works?

Over the Limit is a list of courses that don’t count toward degree requirements in any way. Examples include: courses below 1000, mutually exclusive courses, or any course type with a limit in the degree requirements.

What do I do while I am waiting for a Degree Works support ticket?

Degree audit is an advising tool, and it does not replace your experience in your program. Continue to advise the student as you typically would. 

Can students access Degree Works directly?

Eventually, yes. Later in the Fall 2026 term, students will have a Degree Progress Card in Experience, making it easy to track their academic journey. 

How often will students be able to access their degree audit from Degree Works?

Once the student Degree Works card goes live in the fall, students can check their degree audit every day! As new transcripts or schedule changes are processed nightly, the audit reflects them automatically.

What is the difference between a program, major, minor, and concentration

Some academic terms have changed. A student's curriculum is now organized by program (the degree), major (the field of study), concentration (a specialized area within a major; formerly emphasis), and minor (a secondary field of study).

If a student's Major in Experience is inaccurate, what should they do?

If you notice a student's major or minor is incorrect, please direct them to their Dean’s Office.

Please note that if a student requests to change their major, minor, concentration, or program after the 10th day in any semester, the change (if approved) will take effect the following academic term, unless their Dean’s Office approves an immediate change.

If a student wants to change their major, minor, program, or concentration (formerly emphasis), what should they do?

Students should go to the Change of Curriculum card in Experience. For now, it will take them to the appropriate form for their department.

A new Change of Curriculum workflow is being developed that will allow students to submit these requests through Experience. Students will be notified once the new workflow is available.

When does a change of major take effect?

Beginning in Fall 2026, requests to change a major, minor, or concentration must be submitted by the end of the add/drop period (the 10th day of classes) to take effect that semester. Requests submitted after the 10th day will take effect the following academic term, unless the Dean’s Office approves an immediate change.

Why don’t major, minor, program, or concentration changes take effect immediately?

Delaying the effective date to the start of the next term helps ensure the student's academic records, financial aid, and other university processes remain accurate and aligned.

Where do students view my grades? 

Students can view their grades using the Student Self-Service card in Experience. Next, select View Grades. Be sure they have selected the right term!  

Where can students view their current GPA? 

Students can view their current GPA using the Student Self-Service card within Experience. Next, select Student Profile to view academic standing, overall hours, and overall GPA. 

Are there any browser tips for registration?

Yes! Try using an incognito window in Chrome or a private window in Safari.

Where do students register for classes?  

Students will register using Experience through the Registration Self-Service card. 

What are the key dates for fall 2026 registration?

Priority Registration begins on Monday, April 13. Key dates include: 

• Sunday, August 23: Last day to officially cancel registration and avoid responsibility for tuition and fees 
• Monday, August 24: Classes begin 
• Friday, August 28: Last day to add courses (without instructor approval), space permitting 
• Friday, September 4: Last day to register or add courses (after August 28, instructor approval is required) 

How do students register for classes? 

The easiest path is to use the Registration Self-Service card within Experience. Students will select Register for Classes and choose their term. 

Students can also register through the Student Self-Service card by selecting Registration under Student Records. 

How do students search for classes in Experience? 

Choose Browse Classes within the Registration Self-Service card. After choosing a term, students can filter by:

• Subject 
• Course number 
• Instructor 
• Meeting days/times 
• Instructional method (online, hybrid, in person)  

Where can students see the class location? 

Students should select the course title to view course details, including location. 

How do students find information like corequisites for a specific course?

While browsing classes, additional details and requirements can be found by selecting the Class Title from the search results.

Will priority registration still depend on students completing their teacher evaluations? 

Currently, teaching evaluations in the Banner student information system do not receive priority registration. This is still under review by the Provost and Registrar teams. More details will be shared once decisions are finalized.    

How do students find their registration window? 

Registration windows are now called Time Tickets. Students can find their Time Ticket by going to the Student Self-Service card in Experience, selecting Student Profile, and then Registration Notices in the top right of their screen. 

Time Tickets can also be viewed in the Registration Self-Service card by selecting Prepare for Registration.  

What is a time ticket? 

A time ticket is a student's assigned registration start time on a particular day. Once their time ticket opens, students may register at any time until the add/drop deadline, provided they have no holds. 

Find it via the... 

• Student Self-Service card → Select Student Profile → Registration Notices  
• OR the Registration Self-Service card à Select Prepare for Registration 

When do time tickets start, and how are time tickets assigned?

Time tickets will open at multiple points throughout the week, beginning at 8:00 a.m. on Monday. Here is the updated schedule and groups:  

• Monday:  
  • Time Ticket Slots: 8:00 a.m., 12:00 p.m. 
  • Groups: Priority registration students (e.g., athletes, band, accessibility accommodations, honors, veterans), Pharmacy (3rd & 4th year), Graduate students, Law 
• Tuesday:  
  • Time Ticket Slots: 8:00 a.m., 12:00 p.m., 12:40 p.m., 2:00 p.m., 3:00 p.m. 
  • Groups: Graduate students, Provost Scholars, Seniors, Law 
• Wednesday:  
  • Time Ticket Slots: 8:00 a.m., 12:00 p.m. 
  • Groups: Juniors, Sophomores, Law 
• Thursday:  
  • Time Ticket Slots: 8:00 a.m., 10:00 a.m., 12:00 p.m. 
  • Groups: Freshmen 
• Friday:  
  • Time Ticket Slots: 8:00 a.m.  
  • Groups: Remaining eligible students 

Within each grouping, registration order is based on total earned hours, including transfer and current enrollment. 

What is a Registration PIN? 

Registration PINs are six-digit codes provided by advisors or departments that students must enter to register. Each PIN is unique to the student and replaces advising holds used in myOleMiss. 

Will Registration PINs change each semester? 

Yes. Students will receive a new PIN each semester. Each PIN will begin with a code that identifies the academic term it belongs to. 

For this registration cycle, starting on April 13, students will receive PINs for both fall and winter terms.

How do students receive their Registration PIN? 

After meeting with their advisor, students will be sent their unique six-digit Registration PIN, typically via email. PINs will also be saved in the Advise Communications card within Experience. Some departments may also distribute PINs directly. ctly. 

• Law students: Must complete a Blackboard survey to receive a PIN 
• Graduate students: Only required to meet with an advisor before their first semester; PINs will be shared as they become available 

Are PINs saved in Experience so students can easily access them?

Yes. Beginning in May with new student orientation, Registration PINs will be stored in the Advise Communications card in Experience for easy reference once a student has met with their orientation advisor. This card serves as an archive of communications from academic advisors.

For continuing students, PINs will appear in the Advise Communications card after they have been advised for Spring 2027 and their advisor or department has released the PIN.

Are separate PINs assigned for intersessions? 

Yes. Intersessions will receive their own unique PINs. There are no separate PINs for different parts of a term within a semester. 

Will advisors have access to student PINs? 

Yes. Advisors can search for any student and view assigned PINs. 

Where can I find the Registration and Financial Agreement??

To register for classes, you must acknowledge the Registration and Financial Agreement. It will appear in Experience as a notification in the top right of your homepage. If you have not signed it, you will see an Automated Workflow hold on your account.

Where do students see registration holds? 

Students should go to the Registration Self-Service card → Select Prepare for Registration → select their term. 

Students can also view holds in: 
Student Self-Service → Student Profile → holds and other registration-related information will appear in a red box labeled Registration Notices.  

There is also now a Check My Holds card in Experience. To find it, students may need to select View All Cards in the top right of the homepage.

There is a hold on my account. How do I resolve the hold?

You must contact the office that placed the hold on your account before you will be able to register. Holds can only be cleared by the office that issued them. Below are some common holds and the offices that own them:  

• Accounts Receivable Hold: Office of the Bursar 
• Admissions Hold: Office of Enrollment Management 
• Automated Workflow Hold: Sign the Registration and Financial Aid Agreement
  Experience homepage > Notification icon in the top right
• Bursar Hold: Office of the Bursar 
• Graduate School Dean Hold: Graduate School 
• International Student Hold: Office of Global Engagement 
• Intensive English Hold: Office of Global Engagement 
• Orientation: Office of Enrollment Management 
• Registrar Hold: Office of the Registrar 
• Student Conduct Hold: Office of Conflict Resolution and Student Conduct 

Why can’t a student drop a course if they have a hold?

In Banner, holds restrict students from making any schedule changes. If a student has a hold, they should contact the Dean’s Office, which manages the course, to request assistance.

I am getting an error in Experience as I am trying to register. What should I do?

Go to this webpage that outlines common registration errors. If you do not see the information you need, contact the IT Helpdesk.

What should a student do if they are getting a prerequisite error?

If you are getting a prerequisite error, you may need an override for the course.  

Example: If you are taking a summer course that will make you eligible for a course in the fall, you will need to contact the Dean’s Office that owns the fall course for an override. 

What should a student do if they have trouble registering? 

First, check for holds by going to the Registration Self-Service card and selecting Prepare for Registration. Next, make sure they have their Registration PIN, provided by their academic advisor or department. If they are still having trouble, contact the IT Helpdesk. 

Why do my classes show as pending?

To finish registering for classes, don’t forget to select Submit! You are not registered for the course until it says “Registered.”

I thought I registered for classes, but I don't see my final schedule. What happened?

If it looks like you haven’t finished registering, you probably forgot to select Submit. Just go back to Registration Self-Service > Register for Classes > confirm you selected Submit to complete the process.

How do students know which classes to register for?

To prepare for priority registration, students should meet with their academic advisor to discuss their course plan and ensure progress toward degree completion.

In the future, additional tools in Experience will help students track their degree progress independently. However, advising will remain an important part of the registration process.

How do I save my Favorites ahead of time?

In Experience, instead of saving favorites, you will use Plan Ahead. This tool, found by selecting the Registration Self-Service card, lets you create up to 3 course plans in advance, so you can register faster once your time ticket begins.  

When using Plan Ahead, the search pulls from the full course catalog, which may include courses not offered this term. 

To find courses faster, start in Browse Classes to filter by term and confirm what’s available, then add those courses directly to Plan Ahead. 

Is there a place where students can save courses before registration? 

Yes. The Plan Ahead feature allows students to save courses before their time ticket opens. When registration begins, students can quickly add saved courses from the Plans tab. Students can create up to three plans. 

To access Plan Ahead: 

1. Go to the Registration Self-Service card 
2. Select Plan Ahead 
3. Browse and save courses 

Note: Prerequisite and error checking occur only when students attempt to register. Students should be sure to meet with their advisor to confirm they are eligible for the courses in their plan. 

Where can I look up a prior course number to find the equivalent course number in Banner? 

Use the Banner Course Crosswalk to map legacy course identifiers (prefix and number) to the new Banner course identifiers (4-letter prefix and 4-digit number).  

How does waitlisting work? 

When a course is full, students may join a waitlist. If a seat becomes available: 

• Students are notified by email 
• They have a set amount of time to register 
• If no action is taken, the seat goes to the next student 

Please note that students are not automatically enrolled. 

Are waitlisted students automatically registered? 

No. Students must register withina set amount of time of being notified (via email).

How will students be notified about a waitlist opening? 

Students will receive an email notification and have a set amount of time to register before being removed from the waitlist. 

What happens if a class that I want to take is full?

If a class you want to take is full, first check whether a waitlist is available. If you are unable to join the waitlist, consult with your academic advisor to determine the best alternative options.

How likely is it that I will get into a course that I am on the waitlist for?

This depends on several factors. Because the course is full, a seat will only become available if another student drops the course.

Your position on the waitlist matters; the further back you are, the less likely you are to receive a seat. If you need help identifying backup options, connect with your academic advisor.

What happens if a student misses their waitlist window? 

The student will be removed from the waitlist, and the seat will be offered to the next student. 

Is waitlisting for above-and-beyond capacity?

No. Waitlisting manages access to a course after it reaches capacity. It is not used to hold seats that can be opened later. If departments would like to reserve seats for specific student populations or phases of registration, they should use Reserved Seating. 

What is reserved seating?

Reserved seating allows departments to hold seats in a course section for specific student populations (e.g., major, level, program, or class standing) during registration. Common criteria for reserved seating include: 

• Level - Level for the rule
• Degree - Degree for the rule
• Program - Program for the rule
• Field of Study Type - Field of study type for the rule
• Field of Study Code - Major for the rule 
• Department - Department for the rule
• (Rare use) Curricula - Curriculum in use for the rule (Valid values are: Primary, Secondary, Any) 
• Class – Class Standing (Freshman, Sophomore, Junior, Senior) for the rule
• Student Attribute - Student attribute for the rule (formerly status codes in SAP)
• Admit Term - Term the student was admitted

Reserved seats are maintained throughout registration as students add and drop courses, helping ensure access for targeted groups. 

What is the difference between reserved seating and waitlisting?

Reserved seating restricts access to seats based on student groups before the course fills up, while waitlisting manages access to the course after it is already full. 

How can we prevent early orientations from filling all available seats in high-demand courses?

Departments should work with the Registrar’s Office to develop a reserved seat plan. Reserved seating allows departments to hold a portion of seats for specific student groups or later registration periods, helping ensure availability across multiple orientation sessions. 

What is the process for course overrides? 

If a student needs an override for a course, they should go to this page and request an override from the Dean’s Office that manages the course. 

Can advisors override registration restrictions to complete a student’s schedule?  

No, overrides will be managed by the Dean's Offices and Departments.  

Can departments still register students for instructor-approval courses? 

Yes. Dean’s Offices and Chairs will have the ability to enter overrides for instructor approval and overloads based on the protocols established by the specific School or College. After that, students must register themselves. 

How do we manage changes to maximum enrollment for high-demand courses?

If demand exceeds section capacity, Dean’s Offices may issue capacity overrides for individual students when appropriate. Departments may also contact the Registrar’s Office to discuss potential adjustments to section limits.

How do departments reserve spaces for specific student populations, and how can the numbers be adjusted?

Departments can use Reserved Seating to allocate seats within a section to specific student groups (e.g., major, level, program, or class standing). Reserved seat counts are maintained throughout registration as students add and drop courses. Adjustments to reserved seating or section limits should be coordinated with the Registrar’s Office. 

What are status codes called in Banner?

In the Banner student information system, status codes are called Student Attributes. Rreporting tools or dashboards can be developed to provide easy access to this information for advising and administrative use. 

Can enrollment in a class be restricted to certain majors or graduating seniors?

Yes. Banner supports registration restrictions based on criteria such as major, level, or other defined student attributes. 

What happens in Banner if a course is restricted to a specific program or student group (like Honors or Luckyday)?

Registration restrictions are managed through student and course attributes. Students must have the appropriate attribute (e.g., Honors, program, or cohort designation) to register for restricted sections. 

Will conditional course bookings (for example, pending transfer credit) still be possible? 

Yes, although the process will look different in Banner. Conditional booking was a registration feature in myOleMiss. We no longer need this registration feature because Banner provides us with a similar job that the registrar’s office will run. So, students who are in courses for which they do not meet the prerequisites will still be dropped prior to the start of the course.

Where can students view their schedule?

When it comes to viewing their schedule, students have options. The easiest places are the Classes (at-a-glance view) and Class Schedule (full-week view) cards in Experience. Students should bookmark them for easy access.

Students can also view their schedule in the Registration Self-Service card by selecting Register for Classes and following the prompts. They will need their Registration PIN to view their schedule there. The schedule will appear in the summary.

Can advisors register students for classes?  

No. Students register themselves through Experience. 

Can students still add or drop classes after registration? 

Yes. Students may add/drop classes during the published registration period. Changes are updated immediately (including their schedule and billing). 

How do students change or drop a class? 

Additional changes to their schedule can occur during the published registration and drop/add periods. Students will use the Registration Self-Service card → Select Register for Classes → select their term → choose the appropriate action and submit.  

Why can’t a student drop a course if they have a hold?

In Banner, holds restrict students from making any schedule changes. If they have a hold, they should contact the Dean’s Office, which manages the course, to request assistance.

How do students confirm their enrollment? 

The Registration Summary outlines the courses they are registered for and any courses where they are on a Waitlist. Their final schedule will also be viewable in the Classes card on the Experience homepage. 

What is conditional add/drop?  

Conditional add/drop allows students to swap courses without losing their current seat unless the new course is successfully added. 

How were new course numbers assigned?

In most cases, a zero was added to the end of existing course numbers. Departments then reviewed and either approved the numbering as-is or adjusted it (for example, the Law School reevaluated its full numbering structure). Final decisions were made at the school or department level. 

Could other common courses (e.g., internships, on-location classes) get reserved numbers?

Yes. The X000–X999 range has been reserved for potential future use if more standardized designations are needed. 

Will the Transfer Equivalency Database reflect the new four-letter/four-digit Banner course numbers?

For the time being, the Transfer Equivalency Database will continue to pull data out of SAP and will only reflect the three-digit SAP courses.  

What is Insights?

Insights is the university’s new, official data warehouse and reporting and analytics tool. It brings together data from multiple campus systems (including Workday, Banner, and other tools) into one centralized location.

This “data lake” will enable faster insights, more informed decision-making, and improved access to reporting across departments.

Where can employees access Insights?

To access Insights, go to the Insights card in Experience. If you do not have access, but believe you should, you can fill out the Insights Access Request form. 

What type of data will I have access to in Insights?

Data and reporting access in Insights is based on your security role.

If I have questions about Insights, who should I contact?

The reporting team can assist you. Contact reporting@olemiss.edu.