Banner Support
Everything you need to get help, find answers, and navigate the Banner Student Information System (SIS) with confidence.
A Phase Approach for Banner Support
Banner is being introduced to campus in phases, and support resources will grow along with each new milestone. For the initial launch of Experience, the IT Helpdesk will serve as the primary point of contact for questions or technical issues.
As Priority Registration approaches, additional support channels and specialized resources will be added. Check this page for the latest guidance on where to get help.
Start Here: Self-Service Tools
These tools walk you through core tasks and processes step by step.
- Student Resources
- Job Aids and Demos - Coming Soon!
- Banner FAQs
Experience includes built-in tools to help you find answers directly within the system.
Request IT Support Card
Select the Request IT Support card within Experience to be redirected to the IT Helpdesk support hub.
If the card is not visible on your homepage:
- Select View All Cards in the top right of your Experience homepage and scroll until you find Request IT Support.
- Or select the menu icon (three horizontal lines) in the top left of the screen and choose Technical Support.
Once you locate the card, we recommend bookmarking it so it is easy to access in the future.
Further Support Options
If self-service resources don’t resolve your issue, the IT Helpdesk can assist with technical questions and access issues related to Experience and Banner.
Email: helpdesk@olemiss.edu
Phone: 662-915-5222
Office Location:
100 Weir Hall
Office Hours:
7:30 a.m. – 5:00 p.m., Monday – Friday