Banner Support

Find FAQs, videos, and step-by-step guides for using Experience.

Go to the Using Experience Page

Explore self-service resources before contacting support.

• Job Aids and Demos
• Frequently Asked Questions
• Banner Course Crosswalk
• Understanding Section Numbering, Reserve Seating, and Waitlisting
• For Dean’s Offices and Departments: Using Overrides in Banner

The IT Helpdesk is available to assist both employees and students with technology-related issues across Banner and other university systems.

Contact the IT Helpdesk for assistance with:

• Lost, forgotten, or expired passwords
• WebID setup or account access issues
• Multi-Factor Authentication (MFA) assistance
• Email access problems
• General technology troubleshooting

Students

Students experiencing technical issues should contact the IT Helpdesk directly.

Employees Assisting Students

Please encourage students to contact the IT Helpdesk themselves rather than submitting requests on their behalf. 

Please note: The IT Helpdesk does not provide support for student billing, payments, refunds, or payment plans.

The Office of the Bursar supports students and parents with questions related to student accounts and billing.

The Office of the Bursar can assist with:

• Student account balances and billing statements
• Making payments
• Payment plans
• Refunds
• Direct deposit for refunds
• Authorized payer setup
• Past-due balances and account questions
• Other student billing and payment services

Students and parents should contact the Office of the Bursar directly for assistance with any billing-related questions.

Contact the Office of the Bursar: 1-800-891-4596

The Office of the Registrar provides support for faculty and staff who need assistance with registration PIN assignments, time tickets, student records, and related Banner student information.

For assistance, please contact registrarhelp@olemiss.edu.

Transfer Course Equivalencies
The Office of the Registrar continues processing transfer course equivalencies. If coursework has not yet been evaluated, additional requests may create duplicate work and could delay processing.

When submitting a request, include complete student information and a descriptive subject line.

Courses Missing from the Audit

Before contacting support:

• Review the student’s unofficial transcript and transfer coursework information to confirm the course has been received and equated.
  • Instructions to access the unofficial transcript: Faculty Self-Service card > Counselor Student Profile > Select Term and Search for student > Academic Transcript > Select Transcript Level and Type > Review Unofficial Transcript and Transfer Credit. 
• Please note: The Office of the Registrar is actively working through transfer course equivalencies. Submitting additional tickets for coursework that has not yet been equated may create duplicate work and could result in the ticket being closed.

For UM coursework that does not appear on the audit, contact registrarhelp@olemiss.edu.

Incorrect Requirements or Courses

If requirements appear incorrect:

1. For incoming students, select the Refresh button to refresh the student data.
2. Verify the student information in the audit (Major, Minor, Catalog Year, Concentration).
3. If the student information is incorrect:
   • If the student has already requested a change of major or program, run a What-If Audit.
   • If the student has not yet requested the change, run a What-If Audit and advise the student to formally request the program change.
4. If the student information is correct or a What-If Audit has been run using the student’s intended program, and the issue still exists:
   • Confirm with the appropriate Dean’s Office whether there is a true curriculum or audit issue.
   • If the Dean’s Office confirms a curriculum requirements issue, contact the Degree Works team via the Degree Works Help Request form.

Access the Degree Works Help Request Form

Non-Student Specific Issues

For issues or questions not related to a specific student, you can contact the Degree Works team by emailing degreeworks@olemiss.edu. Please use a descriptive subject line to help the system tag and prioritize your request most effectively. 

Access Issues

Access CRM Advise in Experience. If CRM Advise will not open:

• Close the tab and try again 
• Clear your browser cache and cookies
• Try using an incognito/private browsing window in Chrome or Safari 

If the issue persists, contact crmadvise@olemiss.edu.

General Support

If you have a general question, would like to request access, or need assistance, contact crmadvise@olemiss.edu. Including screenshots and descriptive subject lines helps speed resolution.

Saving Communications to Student Records

For a communication to save to a student’s record in CRM Advise, the student’s name must appear in both the To and Regarding fields.

Students included only in CC will not have the communication saved to their record.

Orientation Reminder

During orientation, CRM Advise should primarily be used to release Registration PINs and add Notes to the student record. Other features and functionality will be available for the fall 2026 term. 

Employees needing additional Banner access may submit a Banner Access Request. Requests submitted by employees require supervisor approval.

Access is subject to university approval and may evolve as Banner implementation continues.

Banner Access Request Form

Employees needing access to Insights reports may submit an Insights Access Request. Please include a clear, plain-language description of the information you need.

Access requests remain subject to approval.

Insights Access Request Form