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Frequently Asked Questions: WiFi


How do I connect to UM Wi-Fi? 

To access the UM WiFi select the network that relates to you. 

  • All WebID holders will connect to OleMiss
  • Sponsored guests will connect to OleMissGuest
  • Specialty devices (SmartTVs, game consoles, etc) will connect to OleMissDevices. Devices should NOT have to be re-registered on the myDevices portal. 

You can read more about Ole Miss WiFi and the initial setup at wifi.olemiss.edu/

When visiting another university, Eduroam is a service that provides wifi access via your existing UM WebID and password at other participating universities worldwide.

A visitor in our office needs to connect to the Wi-Fi network. What can I do?

The guest wireless services web site allows WebID users to sponsor temporary UM Wi-Fi accounts for guests. Using the guest's email address, sponsors can create an account and send the auto-generated password to the guest via text message. 
Please Note: Guests are bound by the Appropriate Use Policy and sponsors are responsible for their online activities.

I have a specialty or gaming device. I need to identify the MAC address in order to register the device on the UM Wi-Fi network. Where can I locate my device's MAC address?

Amazon Kindle (non-android)

  • From the home screen, tap Menu, and then Settings.
  • The MAC address will appear in the "Device Info" section near the bottom of the screen.
Nintendo Switch
  • Select System Settings from the HOME menu.
  • Scroll down and select Internet.
  • The MAC address will be listed under System MAC Address.
Nook Simple Touch / Glowlight
  • From the home screen, tap Menu, and then Settings.
  • The MAC address will appear in the "Device Info" section near the bottom of the screen.
Nook Color / Nook HD / Nook HD +Plus
  • Tap the arrow on the bottom of the screen.
  • Select Settings.
  • Select Device Info.
  • Select "About Your Nook".
  • The MAC address is on this screen.
PlayStation 4 / Playstation 5
  • On the main menu, arrow up and select Settings
  • Scroll down until you see Network.
  • Click on View Connection Status.
  • The MAC Address will be listed next to MAC Address (Wi-Fi).
Xbox One / Xbox Series X / Series S
  • Navigate to the Settings page.
  • Select Network.
  • Select Advanced Settings.
  • Under IP settings, the MAC address will be listed next to Wired MAC and Wireless MAC on the right-hand side of the screen (this is also where the IP address and other information is located).

If I have questions or problems, who should I contact?

Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems.

Information Technology Offices

302 Powers Hall (Main Office)

Weir Hall

Baxter Hall

Data Center

Mon-Fri: 8 AM - 5 PM

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